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Feature Article

FUSO’S MASTER TECHNICIANS

Five technicians battled to be recognised as the best in the country by proving their knowledge and expertise across diagnostics and customer service for FUSO trucks and buses in the 2021 FUSO Master Tech Skills Competition.

All contestants qualified for the final via a national knockout round. Finalists faced a two-day trial of their skills across written and practical assessments covering technical knowledge, customer service, diagnostic process and overall efficiency.

Luke Heesterman of Cable Price Christchurch was crowned winner, taking home first prize – a $10,000 fully equipped toolbox with a laptop and a four-channel Pico Oscilosope. Luke’s CablePrice colleagues Tom Trotter and Alan Robson came second and third. Keith Andrews’ Morne Stiglingh and Kurt Pringle rounded out five.

“This is not just an outstanding result for Luke with winning first place but also for Tom and Alan in rounding out the top three spots in what was a very competitive competition,” said CablePrice Christchurch service manager Paul Mulvihill. 

Fuso NZ national training manager Mark Woodley said the objective of the competition is to improve the skills of the team and customer’s service experience.

“Our goal is to keep raising the bar and, to encourage that, we really put our finalists to the test. This translates to improved skills from our technical staff and strength in depth across the FUSO network – which ultimately results in better customer service.”

Kurtis Andrews, managing director of Fuso New Zealand, said he was extremely impressed with the quality of work on display.

“Firstly, congratulations to Luke and all the finalists. The knowledge and ability of each of them is outstanding. These technicians are on the front line when it comes to ensuring ‘We Look After Our Own’ to the highest level. We are proud to have such highly skilled individuals leading the way.”

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